Cancellation Policy

1. Cancellation of Services

You may cancel your services with Gewape Cloud (Pty) Ltd, trading as Megabit Cloud, at any time. However, please note that certain services are non-refundable, as outlined in our Refund and Dispute Policy.

To cancel your services, please follow these steps:

1. Log in to your account on the MyMegabitCloud portal.
2. Navigate to the Services section.
3. Locate the service you wish to cancel and click on the “Request Cancellation” button.
4. Follow the prompts to confirm your cancellation request.

Once your cancellation request is processed, you will receive a confirmation email. Please note that cancellations may take up to 24 hours to be fully processed.

2. Refunds Upon Cancellation

If you are eligible for a refund upon cancellation, as per our Refund and Billing Dispute Policy, the refund will be processed within 5 business days of your confirmed cancellation request.

Refunds will be issued to the same payment method used for the original purchase. If the payment method is no longer valid or accessible, we may issue the refund via an alternative method, such as a check or bank transfer.

3. Termination by Megabit Cloud

We reserve the right to terminate your services at any time for the following reasons:

• Violation of our Terms of Service
• Non-payment of fees
• Engaging in illegal or abusive activities
• Any other reason deemed necessary by Megabit Cloud

In the event of termination by us, you will not be entitled to a refund, and any outstanding fees will remain due and payable.

4. Discontinuation of Services

We may discontinue or suspend any of our services at any time, with or without notice. If we discontinue a service you have purchased, we will provide a prorated refund for the unused portion of your subscription.

We will make reasonable efforts to notify you in advance of any service discontinuation, but we are not obligated to do so.

5. Survival of Terms

Certain provisions of our Terms of Service, such as those related to intellectual property rights, disclaimers, and limitations of liability, will survive the termination or expiration of your services.