What is Megabit Cloud?

Megabit Cloud is a global cloud hosting provider with a special focus on emerging markets across Africa, Latin America, and Asia-Pacific. We provide web hosting, cloud hosting, WordPress hosting, domain registration, business email, SSL certificates, and Microsoft 365 solutions with localized pricing and support.

What hosting services does Megabit Cloud offer?

Megabit Cloud offers Cloud Hosting (Standard and High Performance), WordPress Hosting, Web Hosting, Domain Registration (400+ TLDs), Business Email, Microsoft 365, and SSL Certificates. All hosting plans include free SSL, daily backups, CDN, DDoS protection, and 24/7 support.

Where is Megabit Cloud located?

Megabit Cloud has offices in Johannesburg, South Africa (Global HQ), Kigali, Rwanda (East Africa Hub), New York, USA (Americas Hub), and Singapore (Asia-Pacific Hub). We serve customers globally with a focus on emerging markets.

Does Megabit Cloud support African TLDs?

Yes, Megabit Cloud offers domain registration for many African TLDs including .africa, .rw, .co.ke, .co.za, .com.ng, .co.ug, .co.tz, .com.gh, and more. We support over 400 TLDs in total.

Is Megabit Cloud environmentally friendly?

Yes, Megabit Cloud is committed to sustainability. We power our hosting with 100% renewable energy and plant a tree with every domain registration. Our ESG strategy focuses on environmental sustainability, social responsibility, and good governance.

What currencies does Megabit Cloud accept?

Megabit Cloud offers localized pricing in multiple currencies including USD, EUR, GBP, KES (Kenya Shilling), ZAR (South African Rand), RWF (Rwanda Franc), SGD (Singapore Dollar), and more. We also accept M-Pesa and other local payment methods in supported regions.

Does Megabit Cloud offer free website migration?

Yes, Megabit Cloud offers free website migration for all hosting plans. Our migration team will transfer your website, databases, emails, and DNS settings with zero downtime, typically completed within 24-48 hours.

What support options does Megabit Cloud provide?

Megabit Cloud provides 24/7 customer support via live chat, email, and ticket system. We also have Ruby, an AI-powered advisor available on our website to help with product recommendations. Our Help Center at support.megabit.cloud has self-service articles and tutorials.

Policies•Megabit Cloud

Support Policy

Important information about using Megabit Cloud services.

Back to home Questions? Contact us →

Documents

Terms of Service Privacy Policy POPIA Statement Acceptable Use Policy Cookie Policy Service Level Agreement (SLA)Support Policy Pricing Policy Cancellation Policy Data Retention Policy Intellectual Property Rights Policy Refund and Billing Dispute Policy GDPR Data Processing Agreement

Legal entity (Global)

Megabit Cloud

Megabit Cloud is a brand of Gewape Cloud (Pty) Ltd, a company registered in South Africa with the business registration number 202287013807.

Our registered office is located in Johannesburg, Gauteng, South Africa.

Last updated: September 16, 2024

Support Policy for Megabit Cloud

1. Introduction

At Megabit Cloud, we are committed to providing our customers with exceptional service. This Support Policy outlines our support services and aligns with our Service Level Agreement (SLA) to ensure clarity regarding the quality and reliability of the services we offer.

2. Support Channels

Our primary support channel is via https://support.megabit.cloud or via email at support[at]megabitcloud.com.

We aim to respond to all queries within 30 minutes. Additionally, we provide support through our website’s live chat feature, which is available 24/7.

3. Support Hours

Our standard support hours are 24/7 via our support portal at https://support.megabit.cloud. Inquiries are prioritized based on urgency and impact.

4. Scope of Support

Our support team can assist with the following:

Troubleshooting issues related to our services.
Providing information and guidance on using our services.
Assisting with account and billing queries.

Please note that our support does not extend to issues outside of our services, such as customers’ internal network issues.

5. Response Time

While we aim to respond to all queries within 30 minutes, actual response times may vary based on the complexity of the issue and the volume of support requests. Our commitment to response times aligns with the SLA, which outlines specific response times based on issue priority:

Critical Issues: Response within 1 hour.
High Priority Issues: Response within 2 hours.
Medium Priority Issues: Response within 4 hours.
Low Priority Issues: Response within 6 hours.

6. Escalation Process

If an issue cannot be resolved by our support team, it will be escalated to our technical team for further investigation. This process ensures that complex issues receive the attention they require.

7. Feedback

We welcome feedback on our support services. If you have any suggestions or comments, please email us at customer.care[at]megabitcloud.com. Your input helps us improve our services.

8. Changes to Support Policy

We may update this Support Policy from time to time to reflect changes in our support practices. We encourage customers to review this policy regularly. Any significant changes will be communicated via email.

9. Compliance with SLA

This Support Policy is designed to complement our Service Level Agreement (SLA). Both documents work together to define the expectations and responsibilities of both Megabit Cloud and our customers.

By utilizing the services of Megabit Cloud, you acknowledge that you have read, understood, and agree to the terms outlined in this Support Policy and the accompanying SLA. If you have any questions or require further clarification, please contact our support team.