Refund and Billing Dispute Policy
Important information about using Megabit Cloud services.
Megabit Cloud is a brand of Gewape Cloud (Pty) Ltd, a company registered in South Africa with the business registration number 202287013807.
Our registered office is located in Johannesburg, Gauteng, South Africa.
1. Domain Names, SSL Certificates, Microsoft 365
For domain name registrations, SSL certificates, and Microsoft 365 subscriptions, we do not provide refunds. These services are non-refundable once the order is placed and processed.
2. Other Services
For all other services, such as cloud servers, web hosting, and WordPress hosting, we offer a money-back guarantee:
2.1. Annual Subscriptions
You can request a full refund within 30 days of your initial purchase for an annual subscription plan. This allows you to try our services risk-free.
2.2. Monthly Subscriptions
If you are on a monthly subscription plan, you can request a refund within 7 days of your initial purchase. This gives you a week to evaluate our services.
To request a refund, please contact our support team within the applicable guarantee period. We will process your refund within 5 business days of receiving your request.
Please note that refunds are limited to one per customer. If you have previously received a refund from us, you may not be eligible for another refund.
3. Billing Disputes
If you have any billing disputes or questions about your charges, please contact our support team within 30 days of the charge. We will review your case and provide a resolution.
If we determine that the disputed charges were made in error, we will issue a credit to your account. However, if the charges are valid and by our terms, you will be responsible for paying the outstanding amount.
In the event of non-payment, we reserve the right to suspend your services and pursue legal action to collect the owed fees. You will also be liable for any expenses incurred by us in collecting the delinquent amounts, including attorney’s fees.
We are committed to providing transparent and fair billing practices. If you have any concerns or need assistance, please don’t hesitate to reach out to our support team.